Sep 17, 2004

How Rage Might Cost Me a Perfect Vacation

Argh. I screwed up our plans to be on a plane at the end of December by having a meltdown confrontation with the travel agent when they told me that I didn't have a reservation anymore. I think that we totally missed one another on something, but I didn't have patience for her attitude, and I let it out - nothing that abusive, but I guess I was trying to pin blame on them, which they just weren't having at that point.

Sucks, because I had she and her co-worker hang up on me a bunch of times at the end of our conversation, with her telling me that she can't spend this kind of time on one customer, and that I was basically just doing things to waste their time. I can't believe that it got to that level. I just wish that I hadn't let go of all inhibitions, because now - I'm stuck without tickets. I have to find a travel agent in time to get tickets for the days that I've asked to take my annual leave from work. What a mess.

And what an awful way to start the weekend. I don't want to make anyone upset. I don't want to ruin anyone's weekend. But I most definitely don't want to be taken advantage of, and in this case - I think that they booked something and just let it go, which I would understand if they didn't try so hard to mask that fact.

Anyone out there know a travel agent? Get back to me, QUICK!

Is it so much to ask for good customer service nowadays? Maybe from a desi place that knows you're desi...

2 comments:

Anonymous said...

Seems like you've had a lot of bad customer service of late... Apple; travel agency; cruiseline...maybe customer service is becoming a thing of the past...

Rage said...

There are some updates on all of this, actually - both from the travel agency and Apple... I'll have to post.

Maybe the common feature here is ME vs. the state of customer service. Maybe I'm not the ideal customer to be served...